Terms and Conditions

By making a purchase from NameCustom, you acknowledge and agree to the following terms and conditions. Please read them carefully.

Privacy Policy

  • Respecting your privacy is a top priority at NameCustom.
  • The information you submit is used strictly for record-keeping and promotional reasons.
  • We do not sell, transfer, rent, or trade your information to any third party.
  • Your personal information is safeguarded, and we do not disclose it to unauthorized third parties.
  • We use cookies to enhance your online shopping experience, and by visiting our site, you consent to their placement.
  • For more details, please refer to our full Cookie Policy.

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed within a certain timeframe.
  • Late or missing refunds: Check your bank account, contact your credit card company, and then your bank. If issues persist, contact us at namecustom4u@gmail.com.
  • Sale items are non-refundable.
  • Exchanges are only for defective or damaged items. Contact us at namecustom4u@gmail.com for assistance.
  • If you need to return a product, mail it to: N 11-C Abul Fazal, Okhla, Delhi 110025. Shipping costs are non-refundable.

Warranty Policy

Note: This warranty is applicable only to customized products sold by NameCustom.

Warranty Coverage:

  • 30-day warranty on customized products.
  • 6 Months warranty on non-customized products within India.

Eligibility:

  • Valid only for products purchased directly from NameCustom within India.
  • Proof of purchase may be required.

Warranty Services:

  • Repair or replacement of eligible products found defective.
  • Use of new or refurbished parts/products at the Company’s discretion.

Exclusions:

  • Damage from improper use, normal wear and tear, altered serial numbers, accidents, unauthorized repairs, or loss of data.
  • No liability for consequential or incidental damages.

Warranty Claims:

  • Contact NameCustom’s customer service within the warranty period.
  • Provide product details, proof of purchase, and a detailed defect description.

Warranty Resolution:

  • Evaluation of valid claims.
  • Resolution may include repair, replacement, or refund at the Company’s discretion.

Shipping and Handling:

  • Customer may be responsible for shipping and handling costs for warranty service.

Limitation of Liability:

  • NameCustom’s liability is limited to repair, replacement, or refund as stated in this policy.
  • No liability for indirect, incidental, or consequential damages.

Governing Law and Jurisdiction:

  • Governed by the laws of India.
  • Disputes subject to the exclusive jurisdiction of Indian courts.

Modifications:

  • NameCustom reserves the right to modify or terminate this policy at any time without prior notice.
  • Changes are effective immediately upon posting on the Company’s website or other applicable channels.

By purchasing and using our customized products, you acknowledge and agree to abide by the terms and conditions outlined in this 30-day warranty policy.

For further assistance regarding this warranty policy, contact our customer service department at +91 8287260525 or namecustom4u@gmail.com.